Our Repair Process

  1. You submit a repair request through our online portal

  2. We evaluate the request and provide an initial estimate

  3. You approve the initial estimate and ship the camera to us

  4. Once we receive the camera, a non-refundable diagnostic fee of $75 is due

    • If / When the repair moves forward, this diagnostic fee is applied as a deposit

  5. Our technicians perform a comprehensive assessment on your camera

  6. We send you a final estimate for approval

  7. Once you approve, the gear is slotted into line with our technician in the order it was received

    • If anything is found in the course of the repair that would alter the cost, you will be sent an additional estimate for approval

  8. As soon as the repair is complete, you receive a final invoice for the remaining balance as well as fully insured return shipping

  9. You pay the invoice and we ship the gear back to you with a 120 day warranty!

  10. Any items that are left for 90 Days without payment or contact will be considered abandoned

Submit a repair