REPAIR PROCESS

  1. You submit a repair request through our online portal

  2. We evaluate the request and provide an initial estimate

  3. You approve the initial estimate and ship or drop-off the camera to us

  4. Once we receive the camera, a non-refundable diagnostic fee of $75 is due

    • If / When the repair moves forward, this diagnostic fee is applied as a deposit

  5. Our technicians perform a comprehensive assessment on your camera

  6. We send you a final estimate for approval if our diagnostics alter it from what you originally approved

  7. Once you approve, the gear is slotted into line with our technician in the order it was received

    • If anything is found in the course of the repair that would alter the cost, you will be sent an additional estimate for approval

  8. As soon as the repair is complete, you receive a final invoice for the remaining balance as well as fully insured return shipping

  9. You pay the invoice and we ship the gear back to you (or you pick it up) with a 120 day warranty!

  10. Any items that are left for 90 Days without payment or contact will be considered abandoned

FAQ

    • Our full service includes a complete diagnostic checkout and repair of any systems that are not in good working order.

    • All equipment is held for 2-5 days after the repair is complete before undergoing our extensive quality control procedure

    • Shutter Speeds

    • Light Meter Calibration

    • Shutter Condition

    • Film Release

    • Take Up Spool Function / Condition

    • Film Counter Function

    • ISO Dial Function

    • Rewind Knob Function

    • Lens Mount Function

    • Film Advance Lever Function

    • Shutter Release Function

    • Compensation Dial Function

    • Light Seal Condition

    • Mirror Shock Pad Condition

    • Prism Condition

    • Focus Screen Condition

    • DOF Preview Function

    • Self Time Function

    • Aperture Function

    • Optical Surface Condition

    • Lubrication and Actuation

    • External Condition

    • Missing Paint / Brassing

    • We try to respond to all repair requests within 48 hours unless additional research is required

    • Diagnostics are normally completed within 72 hours of your deposit being paid

    • You owe no additional money besides the cost of return shipping and your camera will be sent back to you expediently

    • Our current approximate repair turnaround time is 1-2 Weeks. Please be aware that if additional parts are required, this turnaround time may extend because we often source them from outside the US. 

    • If you’re picking in person, you have 90 days from the day you receive the notification that the repair is complete to stop by.

    • If it’s being shipped, you have 90 days after receiving the invoice to pay and have your camera shipped back to you.

    • If you do not contact us or otherwise make arrangements within this period the equipment will be considered abandoned

    • Any gear that we do not receive a response on within 90 days of sending an estimate, repair notification, or invoice - will be considered abandoned.

    • Shipping can take anywhere from 2-7 days depending on your location. If you need faster shipping please contact us directly.

    • Yes, all repaired equipment is insured for the full cost of the gear AND the service.

    • Please refer to our detailed shipping guide.

    • Please DO NOT send us any gear without first receiving an estimate from us

    • If your shipment doesn’t contain the appropriate paperwork it may be disposed of and Transmutation Camera will not be held liable

    • All full service repairs come with a complete 120 day warranty

    • This warranty does not cover anything arising from:

      • Impact

      • Sand Exposure

      • Water Exposure

      • Tampering / Disassembly

    • Partial service repairs come with a limited 90 day warranty that covers the systems serviced

Submit a repair